When You make your booking, and we have received the required deposit or taken a debit or credit card number to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable except in exceptional circumstances. Once a booking is made it is non-transferrable. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday.
If for some reason you do need to cancel, it is important that you tell us as early as possible so that we can attempt to re-let the accommodation and minimise your loss. We, in turn, will confirm your cancellation via e-mail or post. Please do not consider your booking cancelled until you receive our confirmation. We strongly recommend that you take out Holiday Cancellation Insurance to protect yourself against possible loss.
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. In this unlikely event, we would attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you to us in full.
We reserve the right to charge for any costs for damage caused by negligence or misuse of amenities.
Easter Cottage is a non-smoking establishment. Smoking within the hotel property boundaries, internal and external, is against the law (a criminal offence) and strictly prohibited. We reserve the right to charge a fine covering the cost of at least a 3 night stay to those that smoke, and the person who made the booking will be deemed responsible even if his/her wife/husband/partner is the smoker. They (all occupants of the offending room) will also be asked to vacate their room and leave the premises but will be charged for the booked stay, and any other nights that the room cannot be used due to smoke contamination, in addition to the smoking levy and, when necessary, the dry cleaning of curtains and carpet.
We regret we are unable to accommodate children under 14 years of age, due to the terms of our liability insurance.
Although we both love animals, we regret we are unable to accommodate pets.
Check-in is from 4.00pm on the day of arrival. It would be helpful if you could advise, when making your booking, your estimated time of arrival.
Your room must be vacated by 10.30am when checking-out.